Returns & Exchanges
We want you to love your purchase from ShopCincinnatiZoo, but if you are not completely satisfied, we accept returns of unworn and unwashed items within 30 days of delivery. Please note that certain seasonal items and final sale products may not be eligible for return.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the packing slip is included.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing